"Driver was on time and in contact with me to update on his eta. The only problem was that the driver had come all the way from St Albans to Essex, to make a 30min transfer. This seems a little bonkers to me and I was disappointed that a more local driver wasn’t recruited. "
"The main dispatch tol me the driver did not receive the correct flight number with terminal location and that it was my fault for incorrectly filling out the form. As you can see from my confirmation email that is not true. Ahmet was professional and courteous and did a great job.
If he is available for our trip tomorrow we would gladly ride with him again. "