"It was not the promised Mercedes Viano, and neither the Ford Galaxy as youcalled and informed me afterwards. Instead a very friendly and polite taxidriver was waiting for us when we exited the Abba Arena after theconcert, and he drove our group of 6 friends back to our hotel in a Seat 6 seater van. Mission accomplished."
"The journey was fine but I was pretty annoyed when the driver asked for the £5 drop off fee in cash at Heathrow. I had not been pre-warned about this and considering the journey cost over £100 I would absolutely expect this to be included in the cost. I used a different company the week before and they factored that cost into their charge. Please rethink this for future journeys."